Refund policy

RETURN AND REFUND POLICY

Last Updated: January 22, 2026

1. Our Policy

At Navas Store, customer satisfaction is our priority. If you experience an issue with your order, we’re here to help.

 

2. Return Window

We accept return or refund requests within 30 days of delivery.

 

3. Eligibility for Returns

To be eligible for a return or refund:

  • Items must be unused, in original condition, and in original packaging
  • Proof of purchase is required

Due to hygiene reasons, used kitchen and bathroom products are not eligible for return.

 

4. How to Request a Return or Refund

To initiate a return or refund:

  • Contact us through our store with your order number
  • Provide the reason for the request
  • Include photos, if applicable

Please wait for our confirmation before taking further action.

 

5. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
  • In most cases, returns are not required, and we may offer a refund or replacement without requesting the item back
  • We do not accept responsibility for items lost during return shipping

 

6. Refunds

Once your request is approved:

  • Refunds are processed within 1 - 5 business days
  • Refunds are issued to the original payment method
  • Bank processing times may vary

 

7. Replacements & Exchanges

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item

We will offer a free replacement or full refund, and no return is required.

 

8. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery 
  • Provide clear photos of the issue

We will resolve the issue promptly with a replacement or refund at no additional cost.

 

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or card statement
  • Contact your payment provider
  • If the issue persists, please contact us for assistance

 

10. Contact Us

For any questions regarding returns or refunds, please contact us through our store’s contact page with your order number. Phone: (813)-618-3072

Email: contactus@navas-store.com